When you engage with a new (managed) service provider there are certain aspects of the onboarding that needs specific attention to make sure that your organization will benefit from the services delivered by the new service provider.
Those aspects need to be taken into account during the different steps of the onboarding process, and contain among others:
Assessment (Due Diligence)
The goal of this step is to provide full knowledge to the service provider about your needs. This is done via an in-depth assessment of your capabilities to be able to define the service details, risks, pain points, opportunities and inefficiencies. During this step the service provider will also gain understanding of your assets and business processes to align their delivered services to your needs
During this step a handover roadmap towards the new service provider is established. Within this roadmap collaboration and communication is a very important element. Next to that, the human factor may not be forgotten. A transition towards a new situation must always be guided taken into account attitude, behavior and culture. Also all involved parties need to keep in mind the budget and current capacity but also possible industry standards which can enable growth.
Joiin can help you with all steps of the onboarding process, from start to finish.