Adopting SIAM creates an environment where all parties:
- Know their role, responsibilities and the context in which they operate
- Are empowered to deliver
- Are held accountable for the outcomes they are required to deliver.
The purpose is:
- to obtain the benefits of multi-sourcing of services with the simplicity of single sourcing
- to minimize the risks inherent in multi-sourced approaches
- masking the supply chain complexity from the consumers of the services
- allowing a customer organization to focus on their business, rather than focusing on service providers and technology
- enabling the flexibility and innovation to support the pace of change demanded by organizations
Some organizational cultures are more able to adapt to SIAM than others. Effective SIAM requires control to be balanced with trust, devolution of responsibilities, openness, and collaboration across all parties. A transition to SIAM is likely to require significant changes in attitude, behavior, and culture in ecosystems that previously relied on command and control structures for effective service delivery.